Cosmos Cleaning client terms
Version client-terms-v0.9.1. Effective date 2026-11-09.
Who we are
Cosmos Cleaning is a brand of Cosmos Staffing and Facility Services LLC, a Texas limited liability company ("Cosmos", "we", "us"). These terms apply when you book a cleaning with us through our website, by message, or through a marketplace such as Thumbtack. To book, you must be at least 18 and authorized to give us access to the property.
Your quote and price
• Your quote lists the work included, the price before tax, and the total with tax. • The price on your accepted quote is the most you will pay for that work. The final bill can only go down, never up. • If you ask for extra work, we send an updated quote for your approval before any extra work is done. • If the home is very different from what was described (for example, its size or condition), we will explain the difference and offer an updated quote before doing more. If you decline, we clean what your original quote covers, at the original price or less.
Booking
• You choose a date and an arrival window. Your booking is a request until a cleaning professional accepts it. We confirm by email once that happens. • If no cleaning professional is available, we tell you and you owe nothing.
Payment
• Payment is due when the cleaning is complete. We send you a payment link, or charge your saved card if you chose one. • Card payments are processed by Stripe. We never see or store your full card number. We do not accept cash. • Saved card (optional). If you save a card, you authorize Cosmos Staffing and Facility Services LLC to charge it through Stripe for the final bill after each completed visit. The charge will not be more than the total on your accepted quote, plus any tip you choose to add. We email a receipt for every charge. You can ask us to remove your card at any time by emailing billing@cosmosgroupusa.com. Removal applies to future charges. • Deposit (optional). For jobs over $500 before tax, we may offer a 25% deposit to hold your date. You can decline and still book without paying up front or sharing card details. A paid deposit is credited to your final bill. • Overpayments. If you paid more than the final bill, we refund the difference to your original payment method. • Tips are optional. Tips go to your cleaning professional in full. • Business clients: if you have a signed service agreement with us, it controls where it differs from these terms. Business invoices are due on receipt during the first 30 days of service, then within 7 days of the invoice date.
Cancelling or rescheduling
• There is no cancellation fee. Tell us as early as you can if you need to cancel or reschedule. • If you or we cancel, we refund any deposit in full. • If your cleaning professional arrives and cannot get in, we will try to reach you. There is no fee, but we may ask for a saved card or a deposit for future bookings.
Access and safety
• Please provide safe access, running water and electricity, and secure pets and valuables. • Tell us before the visit about any area or item that needs special care, or that should not be touched. • Your cleaning professional may decline or stop work if conditions are unsafe, for example aggressive animals, hazardous materials, biohazards, or harassment. You are billed only for work completed.
Your cleaning professional
Cosmos arranges and manages your cleaning and is your point of contact for scheduling, payment, and any concern. The work is performed by independent cleaning professionals who are not Cosmos employees.
If something is not right
• Missed areas. Tell us within 24 hours of the visit if an area on your quote was missed, with photos if you can. We will return to clean it at no charge within 3 days of your report. If we cannot return within that time or that does not work for you, we refund the affected part of the bill. • Damage. Tell us within 48 hours if anything was damaged during the visit, with photos. We will review it and, if the damage happened during the visit, repair, replace, or reimburse the reasonable cost, up to the greater of the visit price or $500 per visit. • We are not responsible for normal wear, pre-existing damage, items that were not secured, or fragile or high-value items you did not tell us about before the visit. • To the extent the law allows, our total responsibility for any visit is limited as described in this section, and we are not responsible for indirect or consequential losses.
Recurring visits
You can pause or cancel a recurring schedule at any time by contacting us. We will tell you about any change to your recurring price at least 14 days before it takes effect, and you can cancel before then.
Electronic records and messages
When you tick the agreement box and submit, we record the version of these terms you accepted, your account, and the time. We send booking details, payment links, and receipts by email. Optional texts and rebook reminders are separate choices, described in our message consent and our privacy policy.
Changes to these terms
We may update these terms. The version you accepted applies to your booking. Updates apply to bookings made after they are published.
Law and disputes
These terms are governed by the laws of the State of Texas. Before filing any claim, please contact us so we can try to resolve it. Any dispute will be handled in the state or federal courts located in Travis County, Texas, unless the law requires otherwise.
Contact
Cosmos Staffing and Facility Services LLC (Cosmos Cleaning) Email: hello@cosmosgroupusa.com (billing questions: billing@cosmosgroupusa.com) Mailing address: 20432 Shellduck Dr, Pflugerville, Texas 78660